Arrange a Return
YOUR RETURNS POLICY:
We hope that you are happy with your purchases from Heir & Co however if you wish to return an item, returns must reach us no later than 14 working days from the date you receive the item, we are unable to accept returns after this time has passed.
We aim to process your return as quickly as possible, but on occasions, it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Please allow up to 7 working days for your parcel to reach us. Once your return has been received we will send you an email to notify you of this.
If you have not been refunded after 30 days of returning the item(s), please email us with the proof of postage information from your return carrier receipt and we will check this out for you. Once we have processed your refund we will send you an email to notify you of this.
All parcels returned to sender due to the customer entering an invalid/incomplete address the customer will incur the charge of the original postage plus the cost of postage to return the item back to us. Please note, the original shipping cost is none refundable. This is a cost met by the customer to have goods shipped to them. We kindly ask please ensure you have entered the full, correct address at checkout to avoid this happening.
For hygiene reasons, we can not accept returns for hosiery, lingerie, socks & hair extensions.
Swimwear must contain our hygiene strip. If swimwear is returned, it must be in original brand new condition, please ensure when trying swimwear on our hygiene strip is not removed. All items returned to us must be in original condition and have all labels fully attached. All clothing items must have the lock tag fully connected and untampered with. If the lock tag has been broken, we are unable to accept the item.
Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email.PLEASE NOTE: Any item/s that are rejected by our quality and control for reasons of not being in a saleable condition (includes items that have been worn and/or washed, original tags removed, makeup transfer, marks or stains) must be claimed within 14 days of the customer being notified of rejected return. These goods will be returned back to the customer and the customer will incur the carriage charge. If this charge is not made the goods will, unfortunately, be destroyed. We kindly ask our customers to be careful when trying on so this does not happen